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Refund/Return Policy

At Etribeshop, we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we're here to help. Please read our Return and Refund Policy carefully for details on eligibility and procedures.

Returns

You have 7 days from the date of delivery to request a return. To be eligible for a return, the following conditions must be met:

  • The product must be unused, undamaged, and in the same condition as you received it.
  • The product must be in its original packaging, including all tags, manuals, and accessories.
  • A valid proof of purchase (receipt or invoice) is required.

Products that do not meet these criteria may not be eligible for a return.

Non-Returnable Items

Certain products are not eligible for returns, including:

  • Customized or personalized items.
  • Items marked as "Final Sale" or "Non-Returnable" at the time of purchase.
  • Products that are damaged due to misuse or improper handling.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed within 5-7 business days through your original payment method. Please note:

  • Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).
  • If you paid via a credit card, it may take additional time for your bank to process the refund.

Exchange Policy

If you wish to exchange a product, you may request an exchange within 7 days of delivery. The product must meet the same eligibility criteria as outlined in the Return section. Exchanges are subject to product availability.

How to Initiate a Return or Refund

To initiate a return, refund, or exchange, please follow these steps:

  1. Contact our customer support team at neerajsimon@gmail.com or call us at 7634011298.
  2. Provide your order details, reason for return, and supporting evidence (e.g., photos of the product if applicable).
  3. We will provide further instructions and issue a Return Authorization (RA) number if your request is approved.

Shipping for Returns

You are responsible for paying the shipping costs for returning your item unless the return is due to our error. We recommend using a trackable shipping service to ensure the safe delivery of your return.

Contact Us

If you have any questions about this Return and Refund Policy, please contact us:

Last Updated: 20-Nov-2024