Cancellation and Refund Policy
At Etribeshop, we strive to provide a hassle-free shopping experience. This Cancellation and Refund Policy outlines the conditions under which you may cancel an order and request a refund.
Order Cancellation
We understand that plans can change, and you may need to cancel your order. You can cancel your order under the following conditions:
- Before Shipment: Orders can be canceled at any time before they are shipped. Once the order is shipped, cancellations are not allowed.
- To cancel your order, please contact us at neerajsimon@gmail.com or through our customer support team.
- Provide your order number, date of purchase, and reason for cancellation to expedite the process.
Order Cancellation by Etribeshop
We reserve the right to cancel an order under the following circumstances:
- The product is out of stock or unavailable.
- Errors in product pricing or descriptions.
- Payment issues, such as failed transactions.
If we cancel your order, you will be notified immediately, and a full refund will be issued if payment has already been made.
Refund Policy
If you cancel an order before shipment or are eligible for a refund under other conditions (e.g., defective products), the following terms apply:
- Refund Timeline: Refunds will be credited within 5-7 business days after approval.
- Return days within 4-5 days of shipping the product and also
we will credit the refund to original payment method within 6-7 working day
- Refunds will be issued to the original payment method used at the time of purchase.
- Shipping fees are non-refundable unless the refund is due to our error (e.g., wrong or damaged product).
Non-Refundable Items
The following items are not eligible for refunds:
- Products damaged due to misuse or mishandling by the customer.
- Customized or personalized items.
- Items marked as "Final Sale" or "Non-Refundable" at the time of purchase.
How to Request a Cancellation or Refund
To request a cancellation or refund, please follow these steps:
- Email us at neerajsimon@gmail.com with the subject line "Cancellation/Refund Request."
- Include your order number, date of purchase, and reason for the request.
- Attach any supporting evidence (e.g., photos for defective products).
Our team will review your request and provide confirmation or further instructions.
Contact Us
If you have any questions about this Cancellation and Refund Policy or need assistance, please contact us:
Last Updated: 20-Nov-2024
